Donor Account

Note: If your payments have already failed, please refer to the section below (“Resolving Failing Payments”).

Please do not send us payment information via email. Instead, follow the steps below:

1. Log in to your account.
2. Click the “Subscriptions”/”My Subscription” tab.
3. Click the “View” button next to your subscription. This will load the subscription.
4. Click the “Change Payment” button. You will be directed to a new screen
5. Select the radio button for “Use a new payment method” — a payment form should appear.
6. Enter your updated payment information.
7. (recommended) Check the box: “Use this payment method for all of my current subscriptions” to apply this payment method to all of your sponsorship subscriptions.

1. Log in to your account.
2. Click the “Orders” tab. Your most recent order will show the status “Pending Payment” or “Failed.”
3. To the right of the failed order, click “PAY”.
4. You will be directed to the checkout form. 
5. Enter your updated payment information and click the “Renew Subscription” button. Note: If you receive an error that the child is not available or “Out of Stock,” please reach out to us and we will increase the child’s stock so you can complete this process.
6. Repeat these steps if you have another recent order that has failed (i.e. if you pay for each sponsorship separately rather than bundled).
7. (recommended) Once you complete the steps above, go to the “Payment Methods” tab and ensure the proper payment method is set as the default payment method and applies to all active subscriptions.

1. Click the “Address + Donor Names” tab
2. Find the address you want to update and click “Edit”
3. Update the address
4. If you wish to use this payment method for all of your active sponsorships, check the “Update the billing address used for all of my active subscriptions” checkbox

1. Click the “Account Details” tab
2. Here you can update your name, email address, and password using the form provided

1. Click the “Address + Donor Names” tab
2. Find the address associated with the donor name(s) you’d like to change and click “Edit”
3. Enter new donor(s) in the second-to-last field (above email address). Note: this will change the donor name(s) for all of the sponsorships associated with your account (viewable in the “Subscriptions” tab.
4. To ensure we are notified of this change, we recommend also emailing us with the update.

1. Log in to your account
2. Click the “Sponsorship Profiles” tab
3. You will see both a profile (PDF) file and a photo (jpg) file for each of your sponsor children.
4. Click the link to the right of each file to download files to your device. 

1. Click the “Subscriptions”/”My Subscriptions” tab
2. Find the subscription you want to change your payment method for and click the “View” button
3. Under the subscription you wish to cancel, click the “Cancel” button